IT maintenance work on the weekend of 20 – 21 May

IT maintenance work will affect AU’s IT systems and services and cause interruptions at different times during the weekend of 20 and 21 May 2017. The IT maintenance work will, for example, affect access to mit.au.dk (Self-service) and Blackboard.

2017.05.05 | Marie Lærke Justesen

Graphics: Colourbox.dk

AU IT and AU Finance and Estates Project Development will carry out maintenance work from Saturday 20 May at 00:01 to Sunday 21 May at 23:59. The work is necessary in order to ensure a high level of operational stability and IT security for AU staff and students.

Throughout the weekend, it will be possible to use AV equipment locally in lecture theatres/classrooms, and work locally on computers – i.e. without being connected to central IT systems, shared drives, the video centre, AU’s network or the internet.

In relation to this maintenance work, a special agreement has been made concerning The Matchpoints Seminar 2017 to ensure that the Matchpoints Seminar can take place as planned on these dates.

 

The following services will be affected (this does not apply to The Matchpoints Seminar)
In general, it will be possible to use the IT services which are not mentioned below, but short-term interruptions may occur:

  • From Saturday at 00:01 to Sunday at 23:59, the following services and systems will be affected by interruptions for short periods of time: Networks (wireless/wired), internet, telephony and services which depend on these systems.

    It will not be possible to change password on mit.au.dk (Self-service) or create/change personal information and relations in PURE etc. We recommend that you try to see if it is possible for you to access mit.au.dk (Self-service) and any other services on Friday 19 May at the latest and change your password if necessary.
  • On Saturday from 8:00 to 23:59 at the latest, the following systems and services will be affected for a longer period of time: Webmail (not Outlook on PCs (client)), PostAU, mit.au.dk (Self-service), AROS, EDDI, Blackboard, Navision and financial management systems, AUHRA, Syllabus, Scientia, Citrix, IDM, Sharepoint, Office 365, Templafy, ParkZone, files on shared and personal drives and wireless network and GittLab/Llama.

    If you need any material from Blackboard as part of your preparation during the weekend for the following week’s exams, you must download these materials on Friday 19 May at the latest.Saturday from 18:00 to 23:00 (this is primarily relevant for local systems administrators), all network services (VLAN) will be affected for up to one minute which may affect services which AU IT/AU Finance and Estates Project Development are not responsible for.
  • On Sunday from 18:00 to 23:59 at the latest, the following systems and services will be affected for a longer period of time: Video conferences and wireless network

 

Follow the work
From 5 May, a detailed plan of the maintenance work is available at driftstatus.au.dk. This plan is dynamic, and you can also follow the planned work and see the current status.

In addition, you can follow the progress of the work on Twitter @AUITdrift.

Additional information will be provided locally for Emdrup Campus.


Questions

If you have any questions, please send an email to driftstatus.it@au.dk.

Reminder: Remember that it is not possible to access files on personal or shared drives this weekend from Saturday 6 May at 8:00 to Sunday 7 May at 8:00. (See previous news)

Administrative, Administration (Academic), All groups, All AU units, AU IT, Administration, Technical / administrative staff, Health, Academic staff