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Get help with IT and systems at new portal

From the end of November, you can find the IT support and the support for AU’s Finance, Study and HR-IT systems at a new online platform. The platform will give you efficient support and will make it possible to track the progress of your case.

2020.11.25 | Ida Hammerich Nielson

VPN acting up? Unable to log on to EDUROAM? Or do you need help with AUHRA?

On Thursday 26 November, a new online portal will be launched where students and staff can receive quick and efficient help with solving IT problems and getting support for AU’s financial, studies administration and HR IT systems.

You can use the portal to report problems or ask questions, for example about AU’s administrative and academic IT systems, your IT equipment, printer and the. network. You can also track your case and communicate with the support team through the portal.

Find the portal here: support.au.dk

You are welcome to contact your local IT support if you experience any problems with the portal. Find opening hours and contact information

It is still possible to register a new case by mailing your local support.

Administrative, All groups, All AU units, Aarhus University